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FAQs

Zentai Living was founded in 1981 in Sydney. A few years later the current owner relocated to beautiful Byron Bay on the North Coast of NSW. 

What makes ZENTAI FUTONS so special?

Our company's core product during the founding period were classic futons with 100% cotton filling. Thanks to years of experience and customer feedback we have constantly refined our production and developed new techniques to guarantee a lasting futon, which you can enjoy for many years. This is reflected in our generous product warranties, which exceed industry standard.

For example we use the patented T-bottoned tufting to prevent cotton layers inside the cover from shifting or lumping. Changes in demand, due to changing customer demographics, lead us to expand into foam core futons with cotton wadding on both sides and a wool comfort layer. This product is softer and offers superior sleep comfort, combined with a longer durability. All natural material coverings are still the trademark of all our futons, which we produce locally in our own factory in Byron Bay.
Please find more information on our FUTON PAGE!

Tell me more about the ZENTAI range of FURNITURE.

Soon after moving to Byron Bay we developed our own line of bed frames and sofa beds, all made in our own on-site wood working factory. Initially we used mostly Australian timbers like Tasmanian Oak. Scarcity and supply issues, combined with rising prices, meant that we had to source alternative timbers. Hence we began to source recycled Rubberwood from Malaysia; rubberwood is harvested from plantations which produce the raw material for latex. Once these trees have reached their life cycle they are taken out and replaced by new plantations.

In recent years we have expanded into using Pacific Oak, a beautiful and strong plantation timber originating from the Pacific region.
Most of our furniture designs are ZENTAI Exclusive Designs: contemporary furniture for a minimalist zen appearance, made to our high quality standards.

Are all LATEX Mattresses the same?

Short answer: No. It's unfortunate that, at the time of writing, there is no Australian Standard for the naming of any mattresses, which would give clear labeling guidelines about the composition and structure of different types of mattresses. You might find some competitors, who are selling mattresses marketed as latex which contain not a trace of natural latex. In fact some items advertised as "Latex Mattress" are made of a cheap inner spring base with only a thin layer of synthetic latex on top — this is a petrochemical product more in line with a common foam topper you would find on most beds. Our ZENTAI LATEX MATTRESSES contain no steel springs, the latex we use is certified 100% natural latex, harvested from rubber trees in managed plantations. Please read more about our quality latex on our NATURAL LATEX Page!

Do you provide warranties and ongoing support for your products?

Yes. Our company was established, and is under the same management, since 1981. Our main aim is to build lasting relationships with our satisfied customers and to encourage word-of-mouth recommendations. This is reflected in our extensive product warranties, as long as 10 years on selected items, and generous after sales support. Many lines are from our own ZENTAI production, so we control every aspect of what we are selling.
For details please review the warranty details on individual product pages.

Can I receive an estimate of shipping costs for delivery to my home address?

Yes. There are two ways

1. The shopping cart will automatically calculate your total, including shipping expenses, once you "Proceed to the Checkout" and enter your personal details. If you don't want to enter all your details (which will set up your personal shopping account), there is a second option to check the delivery expenses

2. Please follow these steps:

  1. Chose your item(s), size variation, and other product details
  2. "ADD THE ITEM TO CART" (you will NOT commit to buy at this stage!), which opens a pop-up with your shopping cart content
  3. In the top right corner of this pop-up you see a field with your "Order Subtotal"; underneath you find a link "View or edit your cart" - click this.
  4. You will be brought back to your cart (where you can add or remove items), at the bottom is a link "Estimate Shipping & Tax" - click this.
  5. The screen will open a form where you chose your country, home state, and enter your post code; fill out the required fields and click the link "Estimate Shipping & Tax" - the freight charges will appear in the top of this box.

When you add or remove any items in your cart you need to repeat the above steps to recalculate the accurate freight!
Currently our online freight calculation is only set up for Australia; for overseas orders please contact our office. All our listed prices are including Australian GST, and shipping charges are always calculated by "Weight" to your destination; for bulky items this might reflect the cubed weight, taking volume into account (the values are stored in our data base for each item).

What are your shipping times?

All items in stock are usually shipped out within 7 business days. If you need your item(s) at a particular time please notify us through the order comment field. Please note that we don't stock large quantities of ready-made futons ; these are produced to individual customer orders, hence delivery times may vary according to current work load. We aim to deliver orders as quickly and completely as possible. Special care is being taken to pack things carefully to avoid damage in transit; should, against all expectations, goods arrive incomplete or damaged please contact our office immediately. Please review our company policies for more detail.

Does your furniture arrive ready to use?

This depends: small items, like bedside tables, are always shipped completely assembled. This applies as well to chests of drawers and our entertainment units. Our bed frames and sofa beds are being shipped flatpacked and need some assembly. The steps are easy and well explained in the attached instruction sheet; you will not need special tools beyond standard screw drivers, and possibly a standard spanner in some cases.